Q: Do you sell your prints digitally so I can print it myself?
A: No, we do not sell our prints digitally.
Q: Are your sizes in inches or centimeters?
Q: What printing method is used for the prints?
A: All of our prints are created using archival pigment inks on thick archival paper.
Q: Can you change the size of the prints?
A: Yes we can! The sizes we have available besides our standard 8″x10″ are as follows:
Prices will change with the different sizes. Please contact us you need a custom size.
Q: Do the colors/tones of the actual prints look like the images seen on your website?
A: We have made every effort to ensure fidelity between the images you see on our site and the final prints. However, since the colors you see depend on your computer monitor settings, we cannot guarantee they are 100% accurate. Personally, we think they look even better in person.
Q: Do you ship worldwide?
A: Yes, we do! You can select your Country at checkout. Please be sure to read our shipping section for international shipping fees and our notes about customs/duties/taxes.
Q: How long will it take to receive my order?
A: Unframed Prints (all sizes) – Domestic (Canada) orders are estimated to land within 3-7 business days.
Unframed Prints (all sizes) – USA/UK orders are estimated to land within 12-15 business days.
Unframed Prints – International (Except USA/UK) are estimated to land within 17-31 business days.
Framed Prints are made-to-order and take 2-3 weeks before they are ready to ship.
Please check our Shipping Policy for fore information.
Q: How will I know when my order ships?
A: An email confirmation was sent to the email address you used when placing your order. And an email will also be sent to the same email address when your order ships. If you did not receive a confirmation email, please check your junk folder or inquire with your email server to see if they blocked auto order confirmations (we see this happen a lot). If you set up an account, you can also check your order history through our site under “order history” in “accounts”.
Q: I noticed you shipped out my print, can I please have a tracking number?
A: Tracking is available only with our express and priority shipping. Standard shipping does not include a tracking number.
Q: How do you ship the prints?
A: Or prints are carefully packaged in a chipboard sleeve shipped in a sturdy mailer. The large prints are carefully rolled in a tube. Framed prints are shipped boxed via Canada Post. For shipping prices, combined shipping, and delivery times, please check the shipping section of our site.
Q: What if my print gets lost in the mail or arrives damaged?
A: If you think your order is lost in the mail: Before contacting us, please make sure you have read our processing and shipping times and contacted the shipping carrier (Canada Post or FedEX) using the delivery confirmation number or the tracking info that was emailed to you. If after doing both, you think your order is lost in the mail, please contact us and make sure to include your order number. If we conclude that your order is lost after our own efforts to find it, we will replace your order.
If the image area of your print arrives with shipping damage or has a flaw, please contact us as soon as possible with a snapshot of the damage visible. Please note: The image area of your print is the area inside the white border. We have found no matter how carefully and rigid we package for transit, print corners and edges can take slight damage while being loaded on and off trucks and in the hands of mail carriers. It is for these potential issues that we print on a paper size much larger than the image size, allowing for a protective border all the way around the image. The only purpose of the extra white border is to protect the image. In addition to protecting the image area during shipping, the border will also help protect your image while being framed and from any oil residue fingertips could leave while handling the print. Frame molding and/or a mat will cover blemishes to the white border. However, if any creases on the edges or corners of the white border concern you, simply have your framer trim them back to the standard 1/4 inch.
Q: Do I have to set up an account to make a purchase from this site?
A: No, you can checkout as a guest by not creating an account during the checkout process. Please note that if you do not create an account, you won’t be able to check your order status through our site, access your order history, or save your favorites.
Q: Can you put a gift message with my order?
A: Yes. You can add a gift message under “Order notes” during checkout.
Q: Do you do custom orders?
Q: What is your turnaround time on a custom design order?
A: We usually take 3-5 business days to give digital proof for custom orders. Once approved, it will be shipped thereafter.
Do you still have questions? If you do not see your question on this list, feel free to contact us!
Q: Can I copy or use the images from this website on my own website,blog,business card, etc.?
A: No. All rights to all the images on this site are reserved by Nirvana Designs and are protected by Canadian and international copyright laws. Images that we share on this site are for informational purposes only and may not be used in any way without Our prior permission.
Q: If I buy a print or a piece of original art, can I make a copy of it? Don’t I own it?
A: When you purchase a print or a piece of original artwork, you do not purchase the copyright or the right to reproduce the image in any form: You purchase only a physical copy of the image. You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, educational, or for your own private use.
Q: Do you license these images?
A: No. We feel licensing our images for use elsewhere would distract from our brand recognition and confuse our consumers.
Q: I keep getting an error (Decline) when I know my credit card should be working!
A: There are many possible reasons, as follows:
1. Name & Address: 90% of declined orders are due to a difference between the Billing name & address entered and the name & address on file with your credit card company. Internet Secure’s server will tolerate very little difference – even double or missing spaces make for errors and thus declined/refused orders. Check your credit card statement and enter your name and address as closely as possible as it appears there.
2. If you have made multiple repeated attempts that were returned as declined (typically from a typo or address mismatch in your first attempt), your financial institution may well have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait a number of days; the period of time that our store will be embargoed on your card account varies by financial institution. You can contact them to have the embargo removed.
3. Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.
4. If none of the above applies, call your issuing bank to see if they can shed any light or please contact us for further help.